User testing for F&S
- Anne Nelson (Unlicensed)
Old page - superseded but retained for reference
Process for 'Discovery testing'
- Prioritise audiences and define subgroups - underway
- Add questions then prioritise them - underway
- Define a timeframe.
- Define how we'll do it.
- Carry out the testing.
- Engage the users for the future - eg, more testing/review.
School leavers
Description
School leavers considering university study, with Victoria in the mix.
- Years 12 and 13 from Wellington
- Years 12 and 13 from Auckland, Hawkes Bay, Bay of Plenty, Manawatu-Wanganui or Canterbury.
Important: Include some Maori and Pasifika students.
Context
Choosing a university. Choosing a programme.
| Question | Method |
|---|---|
If you came to Victoria's website looking for information, what would you want to find out? | Question |
| Where on our site would you look for it? (show site) - one purpose is to determine whether they look for F&Ss, another is to find out how well the current IA and tools work. | Usability testing |
| How good is the current info? (discussion on what they found) | Question |
| Which information do you need to see first - topic/subject, programme or course? (make sure they know what these mean) - one purpose is to ascertain at what point they want to find out about courses. | Question |
| This is a new page with information about topics/subjects (show demo topic page). How useful? Do they like the approach? | Question |
Is it important to visit faculty or school webpages when you're looking for information on Victoria's website? What would you expect to find out there? | Question |
| Terminology exercise - what do these terms mean to you? | Questionnaire/survey |
Current students
Description
- Current UG students (some are prospective PG students)
- Current PG students
- May include mature students
Context
Need information and advice during their time at Vic.
| Question | Method |
|---|---|
| Which channels/methods do you use to get info from Vic now? | Question |
| How well are those channels working for you? Which channels would you prefer to use? | Question |
| What kind of info do you get via those channels? | Question |
| What do you use the Vic website for (if anything)? How useful is it for that? | Question |
| How important is the Faculty in your student life at Vic? How often do you visit their site? What for? | Question |
| How important is the School in your student life at Vic? How often do you visit their site? What for? | Question |
Prospective postgrad students: international
Context
Considering postgrad study in New Zealand and Australia.
| Question | Method |
|---|---|
If you came to Victoria's website looking for information, what would you want to find out? | Question |
| Where on our site would you look for it? (show site) - one purpose is to determine whether they look for F&Ss, another is to find out how well the current IA and tools work. | Usability testing |
| How good is the current info? (discussion on what they found) | Question |
| Which information would be most useful to you: topic, subject, programme or course? (make sure they know what these terms mean) | Question |
Is it important to visit faculty or school webpages when you're looking for information on Victoria's website? What would you expect to find out there? | Question |
| Terminology exercise - what do these terms mean to you? | Questionnaire/survey |
Prospective postgrad students: new domestic
Description
- Community (eg, new migrants upgrading their quals)
- Post-experience (eg, ‘professional’ students doing a dip or Masters in Commerce, IM, public policy or similar - likely to be thru VBS).
Context
Need information as they consider different study options from different local providers.
| Question | Method |
|---|---|
If you came to Victoria's website looking for information, what would you want to find out? | Question |
| Where on our site would you look for it? (show site) - one purpose is to determine whether they look for F&Ss, another is to find out how well the current IA and tools work. | Usability testing |
| How good is the current info? (discussion on what they found) | Question |
| Which information would be most useful to you: topic, subject, programme or course? (make sure they know what these terms mean) | Question |
Is it important to visit faculty or school webpages when you're looking for information on Victoria's website? What would you expect to find out there? | Question |
| Terminology exercise - what do these terms mean to you? | Questionnaire/survey |
Audiences for future testing
Don't worry about these for now
Audience group | Interaction/context | Questions |
|---|---|---|
Industry, businesses, academics at other universities, central government, local government, external researchers, iwi
| Summary: Victoria offers short-term consultancy services, long-term research partnerships and access to students for placement in research or other practical roles. Detail:
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