Name
Helen
Based on: SAS persona: Margaret
Scenario
Aged 34
From Wellington. Lives with Phil in their home in Brooklyn.
Has two children: one primary school age and one an adolescent.
She has a social life outside uni.
Technology and internet
Helen prefers email for communications from Vic.
Helen has a laptop and sometimes uses the Vic WIFI, mainly to do research while she's on campus. She has a standard Android phone.
Tertiary education and career goals
Helen did a BA at Victoria after she left school. She has returned to do a Graduate Diploma in Teaching.
She sees three main benefits:
- The qualification she gains will give her a rewarding career.
- Returning to study will provide opportunities for personal growth: she hopes to gain confidence and find new directions to follow in life.
- She wants to be a role model for her teenage daughter.
If Helen had to describe herself in three words, she'd probably say she was: "Busy, organised and determined".
Information needs from Victoria