Name
Pauline
Scenario
Pania's mum
Aged 46
Occupation: Health services manager
Lives in Auckland with her partner and Pania.
Technology and internet
Smartphone - uses it for work and keeping track of the whanau.
Tablet - loves it, uses it constantly - both for work and to check Facebook and other sites.
Desktop PC at work
Older laptop at home - doesn't get used much these days.
Information needs from Victoria
Pania's sister has been talking to her and now Pania is thinking about going down to Wellington next year and doing a degree at Victoria! Pauline thinks this is a great idea - Pania's sister did really well there and loved living in Wellington (she's now in Sydney).
It would be good for Pania to spread her wings. Also, she's home on her own a lot - both Pauline and her partner travel a lot for their jobs.
However, Pania isn't like her sister - she's quieter and much more of a homebody. Pauline worries that she might not cope as well - she wants to know what support the university provides for new students, especially around orientation and joining the Halls. Pauline also worries about safety - she knows it's silly, but Pania is her youngest leaving home ... she wants to know that accommodation is well run and safe for her daughter.