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Process for 'Discovery testing'

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Considering postgrad study in New Zealand and Australia.

 

 Question
Question QuestionMethod Method
 If

If you came to Victoria's website looking for information, what would you want to find out?

 Question Which

Question
Where on our site would you look for it? (show site) - one purpose is to determine whether they look for F&Ss, another is to find out how well the current IA and tools work.Usability testing
How good is the current info? (discussion on what they found)Question
Which information would be most useful to you: topic, subject, programme or course? (make sure they know what these terms mean) QuestionQuestion
 Is

Is it important to

visit the

visit faculty or school

webpages when

webpages when you're looking for information on Victoria's website? What would you expect to find out there?

 QuestionQuestion
Terminology exercise - what do these terms mean to you?Questionnaire/survey

 

 

Prospective postgrad students: new domestic

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Need information as they consider different study options from different local providers.

Question QuestionMethod Method
 If

If you came to Victoria's website looking for information, what would you want to find out?

Question
Where on our site would you look for it? (show site) - one purpose is to determine whether they look for F&Ss, another is to find out how well the current IA and tools work.Usability testing
How good is the current info? (discussion on what they found)Question
 Which Which information would be most useful to you: topic, subject, programme or course? (make sure they know what these terms mean)Question
 Is

Is it important to

visit the

visit faculty or school

webpages when

webpages when you're looking for information on Victoria's website? What would you expect to find out there?

Question
Terminology exercise - what do these terms mean to you?Question

...

Questionnaire/survey

 

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Audiences for future testing

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