Name
Pauline
Scenario
Pania's mum
Aged 46
Occupation: Health services manager
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However, Pania isn't like her sister - she's quieter and much more of a homebody. Pauline worries that she might not cope as well - she wants to know what support the university provides for new students, especially around orientation and joining the Halls. Pauline also worries about safety - she knows it's silly, but Pania is her youngest leaving home ... she wants to know that accommodation is well run and safe for her daughter.
Technology and internet
Smartphone - uses it for work and keeping track of the whanau.
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Older laptop at home - doesn't get used much these days.
Information needs from Victoria
Support for new students, especially around orientation and living in the Halls.
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