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Education, Psych, Design, Law, Physics, Philosophy, Biomedical Science.
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Key
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Use the Vic site for a very limited range of tasks: info on courses, staff profiles (largely for room numbers) and shortcuts to other tools.
Very low awareness of 'Current students'.
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points
- They can tell when something seems out-of-date, and they lose trust in the site.
- Undergraduates only use F&S sites for staff information. They aren't looking at the homepages.
- Even the most engaged students are not interested the news F&Ss produce. They do like to hear big uni news though.
- Appearance of F&S pages in search results are very confusing for them.
- Can't understand why information is spread between a 'main' site and F&S sites. Wish it was all in one place.
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Expectations
What were their expectations prior to coming to uni?
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"When you start putting it together in the last few months, that's when you realise how much you don't know." (about the process). Needs info about what's expected. "Existing info can contradict itself."
Key points
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