The following are are the important feature and attributes by which we will evaluate our solution options, along with a ranking as to importance. Note that for this project we are only considering software-as-a-service' solutions.
Scored criteria
Scoring should be on a scale of 0-5, where 0 means that the product/service doesn't meet the criteria at all and 5 means that it meets it fully or exceeds our expectations.
| Feature or attribute | Importance | Weighting |
|---|---|---|
Simple/usable interface Users with low level of technical skills are easily able to create and manage events with no or a minimum of training. Users can access suitable and affordable training resources, ideally self-directed/on-line in the first instance. | Essential | 15% |
Support (Service provider) Users must have access to a help desk during NZ working hours as a minimum. Multi-channel options are desirable. | Essential | 15% |
Hosted/cloud-based The solution is available as a hosted service, either in NZ or overseas, where the server and software infrastructure are maintained by the vendor. | Essential | 15% |
Proven/Longevity The technology must be used by many other clients, of size and stature, minimising 'early adopter' risks. No niche or fringe platforms. Must be capable of handling all events, from small/simple to large/complex. | Essential | 15% |
Multiple events and permission levels (CMS and service provider) The service can support multiple events, each with multiple levels of access. Authentication can be integrated with the ITS service/source of truth. | Essential | 5% |
Server reliability/uptime, including upgrades (Service provider) The servers are available for at least 99.5% on a seven-day basis, including upgrades. Planned upgrade outages are outside NZ working hours. | Essential | 5% |
Mobile The attendee-facing functionality must be responsive or mobile-friendly. The management functionality should be responsive or mobile-friendly. | Desirable | 5% |
Modular The solution should include modules that can be enabled to extend the core functionality. Including:
| Desirable | 5% |
Spare | Essential | 5% |
Look and feel Easy templating to ensure the site is, in most cases branded as Victoria, while being able to support other unit's brands as required. | Desirable | 5% |
Integrates with our other shared services The pages on these sites will display in home site search results (if required). Google analytics is available across all the sites. | Desirable | 5% |
Spare | Desirable | 5% |
Other criteria
Scoring should be on a binary scale, so Yes/No, the product/service is acceptable when compared to this criteria.
| Feature or attribute | Importance | Scoring |
|---|---|---|
Security (CMS and service provider) The service must meet the University's minimum security standards. See DIA Cloud Checklist Template - To Vendor.xlsx | Essential | Yes/No |
Account conditions and suspension (Service provider) The terms and conditions must be acceptable and should be generous and transparent. | Essential | Yes/No |
Price (Service provider) We must be able to afford the price. Check sign-on cf renewal. | Essential | Yes/No |