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Education, Psych, Design, Law, Physics, Philosophy, Biomedical Science, Marketing, Music.
Acknowledge the lack of a voice from Engineering and Law.
Most have studied, or are studying, cross-faculty.
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Key points
- Victoria's website(s) weren't seen by the students as a place to go to for information, news or updates. They reported that they primarily use the site(s) for three specific tasks: find a person, get course info or access a shortcut to a tool.
- The students were unfamiliar with the 'Current students' section of the homesite, although web stats indicate that information related to dates, grades and timetables is accessed there.
- The students identified email and BlackBoard as their preferred channels for information from Victoria, with all students also following relevant pages on Facebook.
- Several students commented that they get too many emails: sign-up options should be more granular.
- The students didn't have a concept of F&S sites being separate ‘sites’ - although the one PG student involved did understand this.
- When looking for information about a staff member, students invariably used search and therefore missed the home page of a F&S site.
- Search results were sometimes swamped with results from F&S sites, which could be confusing.
- Three students noted that they didn't trust the web content because it might be inaccurate or out of date.
Course finder: students in both streams of testing said they need more detail about a course - a stronger description of what it is about. The lack of detail has a very high impact on them.
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Below: Analytics report, top pages in 'Current students', March 2015
Note that 'Current students' opens by default on Vic computers (eg, in Library) which may account for the high bounce rate.
View file name Current-students-march2015.docx height 250
Below: Analytics report, top pages in 'Current students', June 2015
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