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No.RequirementDescriptionRationaleWhat areas of WIP does this impact i.e. Phase 3Name and sourceDate reviewedReview commentsPriority (to be completed by project manager)
exampleCouple of words to describe what you are suggestingMore detailed description of what it would do

Why is this required?

What benefit does it deliver?

Name of phase, or area within a phase

e.g. Topics

Your name and source if it came from someone else e.g.

Chrissi, CSP group suggestion (from Kristina M-K)

The date its discussed as a group or reviewed by the project manager)

DD.MM.YYYY

Any comments from group discussion or project manager

e.g. Splendid idea! Will be escalated to PMO for consideration for phase 3.

Priority from project manager after review, using MoSCoW

e.g. M

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5        1Compare two majorsSide by side, on the same screen, from the same programme

Would see rule differences, in particular which courses I must do and where I have choices

COO has a user story for comparing two courses.

PG programmes may well require a compare two qualification options.

Programmes, planning tabPaul20.08.14 - WIP team meeting

What components would you need to focus on to help a student to make a comparison.

There could be more value in comparing between programmes (although potentially more complicated).

How much do we want to get into advice or are we purely just providing information side by side.

Assess again once a programme page has been developed.

C
2Overhaul 'support' pages for UG degrees

Review these important pages and consider how they could be more concise and readable for online audiences - add some design? Videos OK - or need a rethink?

Planning your degree and courses

Conjoint and double degrees

How degrees are structured

Perhaps also some of the similar content in related areas, such as:

Planning career options

The homesite glossary is also a supporting tool that could be a candidate for review.

Much used by secondary students in user sessions, but pages long and wordy - they just visually scanned them.

PS: We must make some changes, as they refer to the world the way it is now (i.e. subject pages), even if we can not redevelop these pages completely.

CSP (UG degree pages)Anne27.08.15 - WIP team meeting

Noted could be something that the core team could develop in parallel.

Paul noted that these pages will need to be updated in some way once CSP is rolled out otherwise the content will be incorrect, therefore noted as a must but only at the level to which incorrect content will need to be changed.

M
3Redevelop pre-degree certificate pagesThe subjects are listed on Homesite (e.g. Deaf studies, soon to be renamed to NZ sign language) but do not link to a programme page. Even under the non-degree programme page there is no link. One has to visit the school page to find the programmeSchool site will eventually be decommissioned.Programmes and f&sPaul.Reviewed in team meetingPrioritised and in scopeS
4Help centreA new section with well-organised, helpful tips. Initially conceived with degree selection/course planning in mind but could be made to work for other parts of the website.Would provide a one-stop-shop for pointing people to helpful advice. Especially good for self-helpers and people who live far away.CSPJoe Lobotka (Unlicensed)Reviewed in team meeting

Great idea. Would need to be reviewed alongside other central service units, specifically SRAO.

Not in scope for WIPII but could be addressed as part of BAU. FYI Tash Davey (Unlicensed) and David Archibald (Unlicensed).

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5Upgrade of IE9 and Firefox browsers on faculty PCs

Nathan Irwin thinks the only reason for this non-functional requirement of Internet Explorer 9 support is here just because most of the campus computers have extremely outdated IE9 browser installed. If that's the case, upgrade of IE9 could improve a security of local computers AND help us change this requirement to higher (and less problematic) IE version. And less problems = more time to work on something productive.

Another problem is with outdated Firefox browser. This old version has got pretty serious security bugs which allow hacker to fully control computer (i.e. track user's keystrokes, use camera [if local computers have one in-built] to record person in front of the computer etc.).
 

Urgent need of Firefox upgrade could be used as an argument to upgrade IE9 as well and most of all - change the requirement to stop supporting IE9.

Removal of critical security risks (Firefox).

If we would stop supporting IE9, we would save a lot of time needed to test & develop fall-backs and IE9-only bug fixes.

Indirectly all areas (including CSP, F&S)Joe Lobotka (Unlicensed)Reviewed in team meeting

Chrissi Dean (Unlicensed) spoke to Des Kelly in ITS who believed that the browers they support are based on the applications.

Andrew Bredenkamp will pick up sending over our supported browsers from a web perspective to ITS (when prioritised) and this may help drive some consideration in ITS on changes.

Not something the web team can drive, but we can make suggestions.

W

6Support Chat

Live chat to our support ( i.e. https://www.zopim.com/ ) could be technically really easy to implement and start using right away. Also, any costs to run and maintain the service are usually around 20-30$/per month as it's SaaS (Software as a Service) solution.

Advantages of such a tool are:

  • Ability to communicate in real-time (and solve school leavers' problems immediately)
  • Personal approach, building engagement and relationship between Uni and prospectives
  • etc.
Very efficient support tool, would probably improve an overall quality of our customer support and increase the number of enrolments.Programmes, F&S (Contact pages), Contact Us / (Help centre).Joe Lobotka (Unlicensed)Reviewed in team meeting

Need to consider who would be the resource behind this - likely SAS, more specifically SRAO.

Not something the web team can drive.

Could be a service we offer/support technically? FYI David Archibald (Unlicensed)

W
7PDF forms

Review the function of the PDF forms that are on faculty sites - eg: http://www.victoria.ac.nz/fhss/student-admin/forms

Consider whether some could be improved by: (1) making better PDF forms (eg, can be filled in online; better design) (2) replacing with online forms and back-end processes (eg, email, database).

Better businessF&SAnneReviewed in team meeting

Do we want to continue to use PDF forms?

Is this a priority?

Can we move towards web forms?

Noted as could, as this may come up again in the F&S area.

Also may overlap with any planned work in the wider team. FYI - Nathan Irwin, Tash Davey (Unlicensed), David Archibald (Unlicensed)

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8Sites featuring tertiary orgs

Check sites that list offerings by tertiary organisations to ensure their info about victoria is accurate. If it isn't, contact them to suggest amendments.

Example: http://www.teachnz.govt.nz/thinking-of-teaching/qualifications-information-for-2016/

Dont miss out on recruitment opportunitiesTopics / programmes - indirectlyAnne15.10.15
  •  Nigel Riley to pick up with Megan in Marketing about other sites referencing Victoria's academic offerings accurately.

Not in scope for WIPII, now with wider Marketing as worthwhile area to review.

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