Primary strategy
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We need well researched, designed and built interfaces, with user feedback to enable continuous improvement. This would include different interfaces for different parts of our site. How come , where we can ask ourselves of each instance , "Who is searching here, what categories of information are they looking for and what are they likely to do with this information when they find it?". Compare this approach to our main search results page where we currently show such a course-centric set of filter tags for many search results, despite most results not being courses?.
Feedback might be as simple as asking somebody who used search if he/she found what they were looking for? We should be continually gathering feedback, analysing, and refining our search experience and index.
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- Search loads quickly, tested with Google Pagespeed Insights, with a minimum of 80/100.
- The response time of a query should be about 0.1 seconds, but never longer than 1 second, measured at the user interface.
- Search will be available 24/7 (around the clock seven days a week). Monitored by, for instance, Pingdom or Uptimerobot.
- Size of search indexes. Among other things, to see if more or fewer documents are indexed, which can provide warning signs in advance, help being proactive.
- Search’s user interfaces are accessible, tested with the W3C Validator.
- Search’s user interfaces are usable, tested against webbriktlinjer.seand W3C:s WCAG 2.0 at level AA.
- Survey the satisfaction of users.
- Reviewing search statistics and/or performing search analytics, to gain insight into how users are searching. Look regularly at our:
- Top Xx queries: To gain an insight into how the experience of search is for a large part of the users. And also, if the relevance model can be improved and what content is most in demand.
- Abandoned queries:
- Zero result queries: To identify what content is missing, find synonyms to use, understand which abbreviations are used and discover alternative spellings.
Acknowledging dissatisfaction
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