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- Planning enterprise search strategy: 4 pillars of a search strategy are:
- Context: Knowing more about the user and their needs is the key to giving better results.
- Content: More is not better, rather relevance is what matters.
- Metadata: Enterprise search requires more and more precise search terms than external search, due to vastly smaller number of searches. Could be used to eliminate noise (in a personalised way)
- UX
- Developing an enterprise search strategy: Base it on relevance by:
- Creating user requirements centered on knowledge, not information
- Focusing business objectives around enabling employee proficiency, not efficiency
- Develop an Enterprise Search Strategy:
- People want information (or even knowledge), not just documents: A report on the information demanded placed 'subject matter areas or knowledge areas first, with 'people' second. See next reading result.
- White paper on people search at IBM. An interesting read, especially to inform staff profiles and the 'People' collection.
To reread and evaluate
https://www.slideshare.net/pskodvin/smarta-sk-2014
https://www.forrester.com/report/How+To+Be+A+Hero+Develop+An+Enterprise+Search+Strategy/-/E-RES43094
https://webstrategyforeveryone.com/example-enterprise-search-strategy/
http://www.galaxyconsulting.net/images/White_Paper_April_2014.pdf
https://www.clearbox.co.uk/enterprise-search-we-need-some-answers-on-a-card/