Page Comparison

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• Victoria's website(s) weren't seen by the students as a place to go to for information, news or updates. They reported that they primarily use the site(s) for three specific tasks: find a person, get course info or access a shortcut to a tool.
• The students were unfamiliar with the 'Current students' section of the homesite, although although web stats indicate that enrolment-related information information related to dates, grades and timetables is accessed there.
• The students identified email and BlackBoard as their preferred channels for information from Victoria, with all students also following relevant pages on Facebook.
• Several students commented that they get too many emails: sign-up options should be more granular.
• The students didn't have a concept of F&S sites being separate ‘sites’ - although the one PG student involved did understand this.
• When looking for information about a staff member, students invariably used search and therefore missed the home page of a F&S site.
• Search results were sometimes swamped with results from F&S sites, which could be confusing.
• Three students noted that they didn't trust the web content because it might be inaccurate or out of date.

• Course finder: students in both streams of testing said they need more detail about a course - a stronger description of what it is about. The lack of detail has a very high impact on them.

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Below: Analytics report, top pages in 'Current students', June 2015 March 2015

Below: Analytics report, top pages in 'Current students', June 2015 

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