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Acknowledge the lack of a voice from VBS.
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Key points
- Websites Victoria's website(s) are not an important channel for them (especially undergrads). When they use the site(s), it's to do a specific task - usually find a person, course info or a tool shortcut.
- They don’t use Undergrads didn't have a concept of F&S homepages and don’t see them as sites being separate ‘sites’. They rarely use the Current students homepage, usually preferring to start from search.
- Lack of trust in the content - perception by three students that web content may be inaccurate or out of date.
- don’t use F&S homepages
- F&S pages in search results slow them down and can be confusing.
- Even the most engaged students are not interested the news F&Ss produce. They do like to hear big uni news though.
- They rarely use the Current students homepage, usually preferring to start from search.
- Lack of trust in the content - perception by three students that web content may be inaccurate or out of date.
Course finder: Students need more detail about a course - a stronger description of what it is about. Lack of content has a very high impact on students.
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"I thought I was going to be a little fish in a big pond."
What was the reality?
Study
- Three students said they'd struggled with their study in the first year - the work was too hard. Two got support from Student Learning and one got support from the Faculty (including the associate Dean).
- One other student also said she'd got a lot of support from Student Learning: "I didn't know then that there would be so much help available. I didn't know there were tutorials, I thought it would just be lectures. So it was actually way nicer."
- One of the students that struggled commented that the different academic focus was good: "In NCEA, they tell you want to think. I got good at copying and pasting and memorising. At university, they reward you for original thought."
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