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Talked a lot about the lack of information on what is required / the process to follow. "When you start putting it together in the last few months, that's when you realise how much you don't know."
Searching
We watched students use search both in-site and google search. They had no problems with google, usually checking the first or first few results. For in-site searching, we saw them look for something general (eg. "postgrad") and something specific (XXX courses). When they made more general searches, they got lots of results from across homesite (usually at the top) and several Faculty and School sites. Usually they paused at the top result but then saw the F&S results below and felt they had to read them. This really slowed them down, especially when their faculty or school wasn't represented - they'd read the list more than once to be sure they weren't missing a 'more direct' result, before selecting the top answer.