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"If someone talks about something and they are charismatic and they've got that energy, then you want to go there."
Channels
Preferred channels (student could nominate more than one)
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- Students generally commented that they get too many emails. "Email bombardment." Sign-up options should be more granular. They want to get information about only what is of interest to them.
- All students use Facebook and get uni information that way. Two commented that they try to not be on Facebook a lot. "I don't want to be one of those people on their phones all the time." Students were often a little unsure about which Vic Facebook pages they follow. A number of them mentioned VUWSA, Vic in general, Overheard@Vic and pages distinct to their area of study.
- Three students said they use the screens only for finding out the time.
Vic website
Only one student had (ever?) made use of the 'Current students' hub - and this was because her boyfriend had prompted her to explore the info, which she described as "Fantastic". See analytics report below.
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Three main tasks
Very strong trend where students said they use the 'Victoria website' primarily for these things:
- Shortcuts in header menu (eg, MyVic, Library, BB)
- Finding information on courses
- Searching for lecturers to find their room number (also useful is the pic of them - so they can tell who's who - and one student noted that the lecturer's research strengths are important when choosing a PG supervisor).
(Note that staff profiles live on F&S sites - there was a bit of greyness students didn't distinguish when talking about the Victoria website.)
'Current students' hub
Students' use of the 'Current students' hub appears to be very low. The year 1 student had explored the area because her boyfriend had prompted her to do so: she described it as "Fantastic".
One student said he uses 'Current students' to access key dates. (Commented that there were too many clicks to get there.)
Below: Analytics report, top pages in 'Current students', June 2015
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Difficult to use
Students felt the website was too complicated. did they?
General website: Very
Improvements
Students liked the newer parts of the site - in terms of both the design and the content.
"I like the layout colours."
"Very informative. You can find out everything about everything. But do you need to?"
Vic site isn't for me?
One student commented that: "The homepage is geared heavily towards people who don't yet study at Vic."
The Masters student said the Vic site is for undergrads.
Content unreliable
Three students commented that they don't trust the website content to be accurate / up to date.
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The Masters student commented that the student featured on the homepage of the School of Psychology site (Ben) "left three years ago".
"If you do find something, then it may be outdated."
Information they'd find useful
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Overview of where you're heading and what skills you'll have at the end.
Faculty and school sites
One very web-savvy student said she hadn't been aware of separate F&S sites.
- Doesn't use the faculty site: 4 students
- Doesn't use the school site: inconclusive
Most had never looked at the F&S site homepages: they found staff profiles via search.Students generally didn't notice the transition to a different site.
One student commented that having a range of locations for information was really confusing. "Everything should be on the main site. Schools, faculties and Vic should all be one. We are all one university. I don't see why it can't all be the same thing. And it is all the same thing. We are one university and there is no reason why it can’t all be together."
(One very web-savvy student said she hadn't been aware of separate F&S sites.)
Staff profiles
Used for:
- Room number
- Pic of the person
- Selecting supervisor for PG.
Bio written in first person appealing.
Course planning process
From three students.
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