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Final
Testing outcomes
- Understand the information needs of current students - including new undergrad students, students considering postgrad study and current postgrad students.
- Understand their use of different channels, including the Vic website, and their channel preferences.
- Understand the relevance of faculties and schools to current students.
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Talk about them as a person:
- Where are they from?
- Where do they live (halls, flatting, home)?
- What are their interests?
- Are they into social media - what social media sites do they use - what for?
- What sorts of 'devices' do they use?
Vic student
- How long they've been at uni, what they're studying, how long they have to go.
Thinking about PG?
Expectations
What were your expectations about uni when you enrolled - how did you think it would be?
What was the reality? How have you found it?
Enrolment process and acceptance
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If older: transferring or related process
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Course schedule
What process do you use when you're building your study course schedule for the following year?
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Have you ever looked on the Vic website to find out about news or events? Where would you look? (eg, Home, F&S).
PG info
Thinking about it? When started thinking about it?
What info do/did they need?
Careers - job
Thinking about it? When started thinking about it?
What info do/did they need? (eg, likelihood of employment? Earnings?)
Other information from Vic
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How do you find out that information?
Channels
How do you get updates?
What works well for you and what doesn't? What could make things easier?
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What interactions do you have with the school? How do you get info from them? Do you use their site?
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Explore site (if time)
Get them to look at some of the content they've been talking about.
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- Thank YOU - site will improve as a result of your input.
- Interested in signing up to have more input in the future? - eg, looking at prototype
Extras
If the information needs conversation hasn't been very fruitful, it might be useful to have some questions up our sleeve to help direct both the channels and current information conversations.
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