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If the email address doesn't match anything in the existing database, it will simply be removed and ignored. ensure email addresses and overriding values are spelt correctly.

If the overrides are not working:

Make sure that the Value Name and Replacement Value are in speech marks.

Good:

"Name": "New Name"

Bad:

ValuesReason
"Name :" "New Name"" after :
Name: New NameNo "
"Name: New Name"Missing " before and after :
"Name': 'New Name" 

Started with " but used ' before :

" must match

 

TODO How are multiple roles handled here? - They aren't... (sad)